- 1. How you take payment of any order ?
We can take payment in all advance expect in INDIA, in India we are giving a Cash on Delivery Facility below order value of Rs. 3,000.
- 2. How can I review about the status of my order?
You can easily track your order by logging into your account at www.playersstop.com/Login. When you place an order with us, you need to create a username & password during the process. You can use the same to log in to your account to check your order status.
- 3. How long does it take for my order to reach?
We dispatch the orders within 2 business days after getting the receipt of complete payment. All Parcels are delivered within 5 to 7 business days after placing the orders, exact time duration may vary depending upon the customer destination country.
Its highly rare that you receive the shipments after 7 business days; In very unavoidable circumstances such as National holidays, Climatic disasters, Custom checking & exact specifications required by you being not stocked may delay your orders for a couple of days, in any such scenario we will keep you inform about the exact situation well in advance either directly calling you or by emailing you.
Sometimes customized requirement will me take time depend due to a manufacturing unit. It does all depend on your customization and a quantity.
- 4. Is my credit card secure when I use it on your www.playersstop.com?
As of now we only using PayPal and CCAvenue Payment Gateways for receiving payments through Credit Cards/ Debit Cards/ Net Banking/ Mobile Payments/ Cash Card/ Wallets & PayPal funds. PayPal and CCAvenue are considered to be the safest payment options available currently which uses highest levels of SSL web security to insure that your personal & financial information are always secure. When you use PayPal and CCAvenue then your any credential number is not shared with us or any other entity. PayPal also provides a lot of buyer protection plans which makes your purchase and your whole experience a lot more safer & secure.
- 5. What are the available payment options?
We only using PayPal and CCAvenue Payment Gateways as of now. Buyers can easily make the payment by using anyone in these methods : Credit Cards/ Debit Cards/ Net Banking/ Mobile Payments/ Cash Card/ Wallets & PayPal funds.
- 6. What is the difference between Billing Address and Shipping Address?
Billing Address is the address where a customer gets his bills from the company. Shipping address is the address where the customer wants to receive their shipment.
- 7. How can I open an account with playersstop.com?
You can open an account by clicking either LOGIN/SIGNUP or ACCOUNT buttons on the top right corner of the website. After that you will be required to put in your email & followed by typing & then retyping any suitable password of your choice.
- 8. When you not getting any mail on account opening/ change password?
If you are not getting any mail on a account opening/ password changing/ product status etc. Then please check your Junk Emails/ Spam Mails.
- 9. Where are the countries that we can deliver?
We can deliver to any country worldwide, currently our services are open for countries such as INDIA, UK, USA, AUSTRALIA, CANADA,IRELAND, SOUTH AFRICA, FRANCE, SINGAPORE, GERMANY & NEWZEALAND. If you want to get the goods delivered to any other country then the one’s mentioned above then please email : firstname.lastname@example.org us to get your orders completed. For any type of specific requirement you can also mail us, we will try our best to make it possible.
- 10. What is your return policy?
We have very flexible return policy. Please refer to our RETURN POLICY section on the homepage footer menu for complete details.
- 11. How long will it take for you to respond to my question?
We always try and respond to every question asked within 24 hours.
- 12. What happens if I receive a broken or a defective item from you?
In such case, please email us on email@example.com immediately with your complete details and wait for their instructions on how to get the item replaced. The complaint for a broken/defective item needs to be sent within 24 hours of receipt of the merchandise.
- 13. How can I change the details of My Order?
You can make changes to your order till the time order is not shipped out. For this, you can contact us via emailing us to firstname.lastname@example.org. Once the order is dispatched, no changes can be made to the order.
- 14. Do you offer wholesale discounts for retail purposes?
Yes, we can do. Please send an email to email@example.com for any wholesale or a special order request. The Special order should be initiated after taking a whole payment in advance and it cannot be returnable. We always try our best to make a smile on your face. The wholesale discount should be applicable only on the discussed quantity, it cannot be retain same on a decrement of quantity.
- 15. What should I do if I need any gear that is not displayed on the website?
Please send an email to firstname.lastname@example.org with your request. We will try our level best to get your requirements fulfilled as soon as possible.
- 16. What happens if my order is lost in transit?
Though it’s a highly rare case but if a shipment is lost in transit, we wait for 15 days and then reship the order again.
- 17. How do you make a refund in case an order is cancelled? How much time does this process takes?
We credit the refund amount directly to the customer’s account. The process takes 2 to 3 days. If the order is shipped from our place than we will ask for a product return from a courier company side this whole process of shipping should be chargeable from a customer side.
- 18. How do I feel sure that you have correctly registered the order placed?
You can log into your account and view your order details. Sometimes in rare case a stock of a product is low and left stock piece have some defect than on that case we are eligible to cancel your order. We can also send you cancellation mail of an order. You also get a auto generated mail from a website when you place any order.